More FAQs
Find answers to the most common questions about your Pexar digital picture frame.
Pexar does not currently sell spare parts directly online. However, if you need a replacement stand or power cable, our customer support team is here to help. please Contact Our Support Team or email us at support@pexar.com with the following details:
- The specific part you need.
- The reason for the replacement.
- Your full shipping address. We will review your request and assist you with the next steps!
Yes. Once your photos are transferred, the Pexar digital picture frame works perfectly without Wi-Fi. Internet access is only required for receiving new photos or videos via the Frameo app. Your existing gallery will continue to play offline as usual. You can also useSD Card/USB-A Drive or USB cable to import the photos or videos. For more detail, check out our article: How to use external storage?
Yes. You can send photos and videos to a Pexar digital picture frame from anywhere in the world. As long as both your smartphone and the frame have an active internet connection, the transfer will be seamless and instant.
To ensure the best display quality, Pexar supports the following file format:
- Photos: JPG, JPEG, PNG, WEBP, HEIC.
- Videos: MP4, 3GP.
- Why are some files missing? If a file doesn't appear, it may be in an unsupported format or use a bitrate/codec that is not compatible with the frame’s hardware.
Personalizing your frame (e.g., "Kitchen Frame") makes it easier for family and friends to identify it.
- Open Settings on your frame.
- Go to My frame -> Frame name.
- Enter the new name and tap the checkmark.
- Note: This change will sync instantly to the Frameo app for all connected friends.
You can choose how photos are displayed in the slideshow:
- Sort by date received
- Sort by date taken
- Shuffle (random order)
Go to: Settings -> Slideshow -> Photo Display Order -> Select your preferred optionAnd you can select "Newest first" or "Oldest first".
The date displayed in the bottom-left corner can be either:
- The date the photo was taken, or
- The date the frame received the photo
This depends on your selected photo display order. If you have not changed the settings, the default is the date received.If you choose Shuffle, the date shown will be the date received.
If you’ve updated your router or moved your frame, follow these steps:
- Open Settings on your frame.
- Go to the Network/Wi-Fi menu.
- Tap your current network and select "Forget".
- Select your new Wi-Fi network and enter the password.
- Pro Tip: If the app shows "Offline" after the change, simply unplug the frame for 10 seconds to refresh the connection.
When you contact our Customer Support team for help, you may be asked to provide the frame's unique serial number which starts with letters-SN, followed by 18 letters and numbers (e.g. SN:110Pxxxxxxxxxxxxxx) You can find it on the back of the digital photo frame, look near the power input port—there is a barcode label, and the serial numberis printed there.
