Pexar's Return Policy
30-Day Worry-Free Guarantee
If you purchased your Pexar frame directly from pexar.com, it's covered by our 30-Day Worry-Free Guarantee. If you're not completely satisfied, you can return your Pexar digital frame for a full refund to your original payment method.
What You'll Need to Return a Frame
- The frame was purchased from pexar.com or the official Pexar digital picture frames Amazon store.
- A valid proof of purchase showing the date of purchase.
- If the frame was a gift, please provide the order number. Refunds will be issued to the original payment method used at the time of purchase.
Before returning your frame, please Contact Our Support Team — we may be able to resolve the issue. If your return is due to a defect, we'll gladly replace the frame under our Warranty Policy.
Returning a Frame Purchased from pexar.com
To request a return within the 30-Day Worry-Free Guarantee period:
- Contact Us: Send an email to support@pexar.com or open a service request through pexar.com/pages/contact.
- Troubleshooting (Optional): Our support team will check if a quick software update can solve your issue.
- Receive Label: Once your request is approved, we will email you a prepaid shipping label and detailed instructions.
- After we receive your frame, we'll issue a full refund within 14 business days.
If you experience any issues, please Contact Our Support Team or email us at support@pexar.com, we are happy to help.
Returning a Frame Purchased from Pexar's Amazon Store
If you purchased your Pexar digital frame from our Amazon store, you have 30 days to return it for a full refund.
- Log in to your Amazon account.
- Find your Pexar frame order.
- Select "Return Product".
Amazon will provide a prepaid return label. Once your return is processed, please allow up to 14 business days for your refund.
If the frame was a gift, contact the person who purchased it to obtain the Amazon order number. For additional help, please reach out to Amazon Customer Service.
Returning a Frame Purchased from a Retailer
If you bought your frame from a retailer or third party (e.g. Target, Best Buy), Pexar cannot issue a refund directly. Please contact the original seller to learn about their return policy.
Policy Abuse: We reserve the right to limit or decline returns or exchanges when we suspect fraudulent activity or excessive return behavior.
If this article hasn't resolved your issue, feel free to Contact Our Support Team or email us at support@pexar.com, we are happy to help.