Non riesci a connetterti al Wi-Fi?

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If your Pexar Smart Frame is having trouble finding or connecting to your Wi-Fi network, please follow these steps to resolve the issue.

1. The Quick Checks

Signal Strength: Ensure your frame is within a strong range of your Wi-Fi router. Physical barriers like thick walls or large appliances can interfere with the connection.
Power Cycle: Restart your network devices (modem, router, and any mesh nodes) along with your frame. Unplug them, wait 60 seconds, plug them back in, and allow about 10 minutes for everything to fully reboot.

2. Reset Wi-Fi on Your Frame

Sometimes, a fresh start is all the system needs:

On your frame, go to Settings → Wi-Fi.
Tap the three dots (⋮) in the upper-right corner.
Select "Reset Wi-Fi" and try the connection process again.

3. Advanced Network Settings

If the basics don't work, there might be a specific configuration on your router preventing the connection:

Frequency Check (2.4 GHz): Ensure your Wi-Fi is operating on a 2.4 GHz frequency. Pexar digital picture frames are optimized for 2.4 GHz due to its superior range and stability for photo syncing.
Channel Selection (1–11): Ensure your 2.4 GHz signal is set to a channel between 1 and 11. Note: Channels 12, 13, and 14 are restricted in certain regions.
Network Protocol (IPv4/DHCPv4): Pexar requires a local IPv4 address assigned via DHCP. The frame currently does not support local-only IPv6 configurations.

4. Special Network Environments

Guest Networks: Many guest Wi-Fi networks have time-limited connections (e.g., sessions that expire every 24 hours). We recommend using a stable, private home network.
Captive Portals: Pexar digital picture frames cannot currently bypass "Captive Portals"—these are login pages common in hotels or offices that require you to accept terms via a web browser.

Tip: If the frame suddenly fails to connect to Wi-Fi after a period of usage, please try to reset the frame: Settings → Backup and Restore → Reset Frame

Please back up your photos elsewhere before this action, or all data will be lost.

Still need help?

Feel free to Contact Our Support Team or email us at support@pexar.com, we are happy to help.