¿Por qué no se reconoce la tarjeta SD/unidad USB-A?
If your SD card or USB-A drive isn't detected by the frame, it's usually related to format compatibility, connection issues, or file loading time. Follow these steps to resolve the issue:
1. Check File System Format
- Ensure your SD card or USB drive is formatted as FAT32 or exFAT.
- On your computer: Right-click the storage device → Select Properties → Check the file system.
- If needed (please back up your data first), reformat the device to FAT32 or exFAT.
2. Check Connection & Compatibility
- For SD cards: Make sure the write-protection switch (on the side of the card) is not locked.
- For USB drives: Only USB-A flash drives are currently supported.
- USB-C flash drives are not supported at this time.
3. Cross-Test the Device
- Insert the SD card or USB drive into a computer to confirm it can be read normally.
- Try using another known working SD card or USB drive with the frame to see if it gets recognized.
4. Allow Time for File Scanning
- If your storage device contains many files, the frame may take longer to scan and load them.
- Please wait a few minutes to see if the device is recognized.
USB-C Connection to PC (Windows / Linux) Not Recognized?
If your frame is not detected when connected to a computer via USB-C cable, follow these steps:
Check Frame Settings
- On the frame, go to: Settings → Photo Management → Transfer via Computer
- Make sure this option is enabled.
Check USB Port Connection
- Ensure you are using the USB-C port on the frame when connecting to your computer.
- Confirm the cable is properly connected and supports data transfer (not just charging).
Still need help?
Feel free to Contact Our Support Team or email us at support@pexar.com, we are happy to help.
Tip: To help us resolve your issue faster, please include the brand, model, and storage capacity of your SD card or USB drive when reaching out.