Common Questions about Your Order Tracking
The following FAQs are about orders placed on pexar.com. If you ordered your Pexar frame from our Amazon official store, the order will be managed and fulfilled by Amazon directly. Please use your Amazon account to look up your order and the tracking status. If there are any issues, please contact Amazon Customer Care directly for assistance.
How do I know my order went through?
Once you place an order, you will receive an email titled "Pexar Frame Order Confirmation". This email includes your order number and a link to view your order status. Please check your spam folder if you don't see it within 10 minutes.
When will I get my tracking number?
You will receive a Shipping Confirmation email with a tracking link once your order leaves our warehouse. Please allow 24–72 hours for the carrier to update the tracking information in their system.
Where is my order?
Our fulfillment centers ship your order via one of our shipping carriers (FedEx, UPS, USPS, Amazon Shipping or other carriers). Once your order has shipped, you will receive a Shipping Confirmation email sent to the email address used for your order. The email will include a tracking link that you can use to check the progress of your order.
What to do if my order has not arrived?
Our shipping process is very reliable and issues are rare. However, if you experience any of the below scenarios, please follow these instructions:
- The tracking page implies that my order is stuck in transit / lost: Usually, the carrier will be able to resolve such issues, so please wait 72 hours and check the tracking page once again. If the issue remains, please contact our Customer Care team.
- Tracking indicates the package was delivered, but never arrived: We find that in most cases 'missing' packages arrive within 72 hours from the delivery date/time on the tracking number. Please check if the carrier had left a note and ask your neighbor if they accepted the package on your behalf or if it was delivered to them by mistake. Please also check for any safe spaces that could have been used to deposit the package (a doorway, garage, storage locker, etc). If after 72 hours you have still not located your order, please Contact Our Support Team or email us at support@pexar.com, we are happy to help.
If this article hasn't resolved your issue, feel free to Contact Our Support Team or email us at support@pexar.com, we are happy to help.